Hi all,

We are excited to introduce the YouTrack TSP Helpdesk System, a tool that will streamline our Ops, HR and IT support requests, ensuring a more efficient process for resolving employee inquiries.

For an understanding of the YouTrack ticketing system and its functionalities, please refer to our SOP here .

The YouTrack TSP Helpdesk System submission form is available here .

IMPORTANT: To access YouTrack you must first connect to the TSP_Common VPN here .

We will be transitioning away from the existing channels such as Google Chat and Gmail for submitting inquiries and issues. The YouTrack TSP Helpdesk System will now be our only platform for all Ops/HR/IT-related requests.

We appreciate your cooperation in adopting this new system, which will enhance our ability to provide timely and effective support. If you have any questions or need assistance, feel free to reach out.

Best Regards,

IT Operations Team

The Software Practice