Medical Benefits (SG)

The Medical Benefits consist of 2 components:#

1. Hospital and Surgical Insurance via HSBC Life#

• Coverage: SGD 100,000 per year
• Details of the HSBC Life Hospital and Surgical Insurance (Plan 2, Option 3) can be found here:
• For scheduled treatment or admission to the hospital, you will need to submit the Letter of Guarantee (LOG) and supporting documents at least 5 working days in advance.
• Kindly refer to the instruction in this file How to request for Letter of Guarantee and you can download this LOG Form

2. General Practitioner (GP) Visits via Alliance iCARE App#

• Coverage: SGD 100 per year (prorated for new hires)
• Discounted consultation rates (between 35%-74%)
• Inclusive of tele-consultation via HeyAlly (within the iCARE app)
• Only for GP under Alliance panel (do check out via the Alliance iCARE app)
• For the guideline to set up and use the Alliance iCARE and HeyAlly app, kindly refer to this App Guide - With HeyAlley

Contact#

HSBC Life#

• General Enquiries
  Email to: cc.h@mail.life.hsbc.com.sg
  Cc: help@thesoftwarepractice.com and rachel.huang@hsbc.com.sg

• For matters related to Letter Of Guarantee (LOG)
  Email to: hc.log@mail.life.hsbc.com.sg
  Cc: help@thesoftwarepractice.com and rachel.huang@hsbc.com.sg

Alliance#

Hotline: 6664 0241 (Contact Centre opens daily from 8am to 10pm)

Email to: contactus@alliancemedinet.com

Cc help@thesoftwarepractice.com

For more info, you might wish to check out this recorded virtual briefing conducted by HSBC Life and Alliance representatives in Jan 2024