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    Connecting to Pritunl VPN

    Purpose

    This procedure describes the steps to connect to a TSP Pritunl VPN, a user-friendly open-source VPN server and client.

    Procedure

    Preparation

    1. IT Ops Team will provide the following credentials via Bitwarden Share Link connect to Pritunl Link:

      1. VPN Link
      2. VPN PIN

    Download and Installation

    1. Navigate to the given Pritunl user profile (eg: - https://vpn.tsp.sg/k/xxxxxx). Click Download Client

    This link will remain accessible only for 24 hours.

    1. Download and install the Pritunl client to your device (Choose OS accordingly)

    2. Click Show More in the user profile

    3. Click Download Profile (It will download a .ovpn file)

    Connecting to VPN

    Method 1: Import Profile through URI

    1. Open pritunl client. Click Import

    2. Copy the Profile URI from the user profile

    3. Paste it in Enter Profile URI in Pritunl client and click Import

    4. Click on the Connect button

    5. Click Connect. Enter the pin.

    The PIN comprises solely 16 numerical digits. (IT Ops Team will provide the link via Bitwarden)

    To change your PIN, please go to your Pritunl user profile. Here, you will need to enter your current PIN followed by the new PIN you wish to set, as shown on the image below.

    1. You are successfully connected to the VPN

    Method 2: Import Profile through .ovpn file

    1. Click the Browse button under Import Profile in Pritunl client.

    2. Browse and select the downloaded .ovpn file from

    3. Click on the menu toggle

    4. Click Connect. Enter the pin (Provided in the Bitwarden Link)

    5. You are successfully connected to the VPN

    Troubleshooting

    Issue: Connection Timeout/Error

    The VPN client fails to establish a connection or an error message is displayed.

    Solution

    1. Check your internet connection to ensure it’s stable.
    2. Verify that you have entered the correct server address and port number.
    3. Temporarily disable any firewall or antivirus software that may be blocking the VPN connection.
    4. Try connecting to a different VPN Tunnel if available.

    Issue: Authentication Failure

    Unable to authenticate or login to the VPN.

    Solution:

    1. Double-check the given PIN number.
    2. Contact Prabhu Subramaniam to reset your VPN credentials if necessary

    Issue: DNS or Internet Access Issues

    After connecting to the VPN, if you are unable to access the internet, TSP internal resources, or specific websites/services.

    Solution

    1. Check your network settings and ensure that the VPN client is configured to use the correct DNS servers.
    2. Verify that your VPN profile does not have any specific restrictions or routing rules that may be causing the issue.
    3. Try accessing websites or services using their IP addresses instead of domain names to bypass DNS-related problems.

    Issue: Corrupted OpenVPN File

    The OpenVPN configuration file has been corrupted or lost.

    Solution:

    1. Contact Prabhu Subramanium to obtain a new Pritunl profile URL.

    Issue: Client Compatibility

    The Pritunl VPN client is not compatible with your operating system or device.

    Solution:

    1. Ensure that you have downloaded the correct version of the Pritunl VPN client for your operating system.
    2. Check the system requirements and supported platforms on the Pritunl website.

    If you encounter any other issues connecting to the VPN, please submit a ticket via the YouTrack TSP Helpdesk .

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