Resolution for Blocked Incoming Emails on Google Groups

Purpose#

This SOP outlines the necessary steps to address incoming emails that are blocked and placed into “Pending” status on the Google Group, requiring approval from Project Managers.

Procedure#

1. Disable Message Moderation:
2. Sign in to Google Groups.
3. Select the desired group.
4. Navigate to Group settings on the left sidebar.
5. Scroll down to Message moderation and choose “No Moderation”.
6. Click Save to apply the changes.
   • By turning off message moderation, all incoming emails will be accepted without requiring approval.

Alternative Method:#

1. If the above method fails to resolve the issue, proceed as follows:
2. Navigate to new member restrictions settings.
3. Select “Post suspicious messages on the group”
4. This setting ensures that even if messages are blocked and sent to “Pending,” they will still be visible within the group for review.

Note: These steps aim to streamline the email approval process and ensure that no important communications are inadvertently delayed.