TSP Dev Mail Integration

Purpose

This procedure describes the steps to set up to a TSP Dev Emails.

Scope

This guideline applies to all staff who require to access the TSP DEV emails.

Procedure

Preparation#

1. IT Ops Team will provide a Bitwarden Share Link with you. It will have the following credentials to connect to Pritunl Link:

   1. TSP DEV mail username (username@tsp.dev)
   2. TSP DEV password

Introduction #

1. You can access the tsp dev emails through https://inbox.tsp.dev/
2. If this is the first time login, please change your password

3. Also, you can integrate tsp.dev to receive emails to your preferred inbox.

Gmail Integration#

1. Login to your thesoftwarepractice.com email account through Gmail. Click on Settings then See all settings

2. Click on the Accounts tab and click on Add a mail account

3. Enter your tsp.dev email address, click Next

4. Enter the username and password

   1. Select port 110
   2. Tick Leave a copy of the retrieved message on the server
   3. Tick Label incoming messages
   4. Click Add Account

5. In the confirmation message. Select No and click finish

6. You are all set. You will receive emails to your inbox 

Outlook Integration#

1. Open Outlook. Click on the File tab

2.  Click Add Account

3. Enter your tsp dev email address. Click Connect

4. Enter your password. Click Connect

5. In your confirmation prompt. Click OK

6. You are all set now. You will receive a Test email to your account.

Windows Mail Integration#

1. Open Windows Mail. Click on Accounts and click Add account.

2. Click on Other account

3. Enter your TSP Dev email address, Name, and Password. Click Sign in

4. You are all set

Troubleshooting#

Issue: Logging In Issues.#

Solution: #

1. Ensure that the username and password you are using are correct.
2. Check your internet connection.
3.  If the issue persists, email it_support@thesoftwarepractice.com to reset your password.

Issue:  Attachments not sending/opening which could be a problem with the file size limits set in Roundcube or your server. #

Solution:#

1. Compress the attachment.
2. If the file size is not the issue, ensure the file type is supported and not blocked by the mail server.